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Cancellation/Refunds

Cancellations/Refunds
Scheduled airfares may carry advance purchase requirements and are subject to change until ticketed. There are no fees for airfare cancellations made within 24 hours of purchase. Regular cancellation penalties will apply to the hotel portion of scheduled air bookings. Once scheduled air tickets are issued, no changes are allowed and are non-refundable. Rebooking scheduled air if airline permits rebooking, with an airline imposed change fee, is possible if the reservation is cancelled with the airlines at least 24 hours prior to the scheduled departure time.

Notwithstanding the foregoing, select airfare may be non-refundable, non-changeable and carry no residual value if there is a need to cancel. Some of these tickets also do not allow for seat assignments and are not eligible for elite status upgrades. Please check the terms and conditions of your applicable airline as their terms and conditions will take precedence over the terms and conditions set out in this section.

If purchasing a vacation package with a departure date of 46 days or more, clients have the option of purchasing a Reduced Deposit Plan [RDP] for just $10 fee plus a $225 deposit for a total of $235 per person. This RDP secures the clients’ air and hotel booking for a total of $235 per person [plus the optional trip insurance, if purchased]. If clients cancel their trip 45 days or more prior to departure, the RDP fee and deposit are non-refundable. If clients cancel their trip 44 days or less prior to departure, normal cancellation penalties apply. All airline cancel and change policies are subject to change without notice.

7. Charter Air/Charter Packages Cancellations:
If cancellation is made 45 days prior to departure then a $100 per person charge will apply. If cancellation is made 44-31 days prior to departure then a charge equal to 50% of the package price will apply. Any cancellation made 30 days or less prior to departure will be 100% non-refundable. If full payment is not received 45 days prior to departure, Vacation Express has the right to cancel your reservation without refund of any deposits.

8. Charter Flights:
All air charter services are subject to government and/or The United States Department of Transportation [DOT] approvals. The operation of air charter services by vendor is being conducted pursuant to Part 380 of the DOT Charter regulations. Vacation Express has surety trust agreements with WSFS, 309 Lancaster Ave, Malvern, PA 19355 for payment of any charter vendors and the bank shall be deemed released from all liability to you. Make all checks payable to WSFS vendor Escrow.

Without travel protection, if you must cancel your reservation, make any changes to departure date, or reduce the number in the party, you will be assessed a $50 per person Vendor cancellation penalty plus any applicable airline, hotel or other supplier charges. Hotel cancellation polices are established by the hotel. Please note that there are no refunds for cancellations made 7 days or less prior to departure for air-inclusive or activities only vacations or less than 48 hours prior to departure for hotel only vacations. Most air carriers consider a name change to be a cancellation; to avoid penalties for name changes, full and complete names are required at time of booking.

Airline Penalties: Airline penalties are in addition to the vendor penalties detailed above and hotel penalties, and are subject to change at any time. Penalties are applicable upon receipt of payment.

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ALL PUBLISHED AIR TICKETS ARE 100% NONREFUNDABLE. HOWEVER, EXCHANGEABLE TICKETS MAY BE APPLIED TOWARDS THE AIR PORTION OF A FUTURE VACATION OR SCHEDULE AIR ONLY BOOKING WITH THE SAME AIRLINE, SUBJECT TO THE APPLICABLE AIRLINE RETICKETING FEE, ANY INCREASE IN THE AIRFARE COST, AND APPLICABLE VENDOR FEES. TICKET EXCHANGE IS ONLY AVAILABLE WITHIN ONE YEAR FROM THE DATE OF TICKETING, OR SOONER BASED ON THE AIRLINE IF THE AIR PORTION IS PAID IN FULL BY THE TIME OF CANCELLATION AND ALL-IN-ONE TRAVEL PROTECTION WAS NOT PURCHASED. FOR VACATIONS THAT INCLUDE PUBLISHED AIR OR BULK AIR (NOT VALUE) TICKETS ON THE AIRLINES, THE EXCHANGEABLE AIR TICKET VALUE NEEDS TO BE REDEEMED THROUGH AIRLINES DIRECTLY.

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All changes or revisions made to existing reservations are subject to change fees that vary by destination and dates of travel. Flight, date or hotel changes cannot be made 8 days or less prior to departure. Some packages or portions of packages are non-changeable.

Changes in a package including, but not limited to, a change in origin, departure date, destination or hotel room category/configuration are subject to change fees in effect at the time changes are made. If changes involve a change in rate, payment will be required at the time of change. Standard change fees are $50 per person plus third party fees plus change in package price.

If no travel protection was purchased, name changes made to packages more than 15 days prior to departure may be subject to a $200 per person charge. Name changes are not permitted 15 days or less prior to departure. The standard change fee of $50 per person may be waived in the following circumstances:
• Pre-Departure Protection was purchased with the package (see “Changes with Pre-Departure Protection)
• A change that results in a higher price in the non-air components of the package
• Changes to a return flight during travel are subject to availability, airline contractual agreements and/or additional change fees.

Vendor will not be liable to pay any compensation or damages if it cancels or in any way changes a trip or package as a result of unusual or unforeseeable circumstances beyond its control, the consequences of which could not have been avoided even with all due care. These include but are not limited to problems with transportation, acts of God, war or threat of war, civil strife, industrial disputes, natural disaster, weather, epidemic or terrorist threat or activity